Hospital Policies

 

Appointment Policy

Appointments are recommended, however we will do our best to accomodate any last-minute or walk-in patients.  In the event you are unable to keep a scheduled appointment, we request that you provide at least 24 hours notice as we have reserved time especially for you and your pet.  We appreciate your understanding that emergencies will always receive top priority over any scheduled apopintments. 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.  All cats must be presented in an appropriate cat carrier or on a leash.

 

Financial Policy  

All fees are due at time of services rendered or patient discharge.  For your convenience, we accept all major credit cards, cash and/or personal checks for the amount of the fee only. 

In addition, we offer CareCredit through GE Financial Services as a monthly billing option. Applications are available at the front desk and can be processed in minutes to open an account.  There are also a number of Insurance Plans  for your pet offered independently of our hospital.

 

At our discretion, we may request a minimum of 50% of the estimated Treatment Plan as a deposit at the time of admission for all major surgeries and hospitalization.  We may also request a deposit for emergency cases at the time of admission for intensive care therapy to be initiated.